Platform status
Operational state and maintenance notices are published on the status service. This page describes what is covered and how to reach us if something looks wrong.
Live state is not published here. This page is part of the marketing site and is built ahead of time, so anything it said about the health of the region would be a guess by the time you read it. The status service is the one place that reflects current conditions, including planned maintenance windows.
Region in scope
Every server we sell runs in the region below.
- Toronto, Ontario AMD Ryzen 9 9950X
What is monitored
Checks cover the parts of the platform a customer depends on:
- Network reachability from the Toronto region
- Hypervisor availability on the compute nodes
- The provisioning API that builds and resizes servers
- The client portal used for billing and server control
Anything running inside your VPS is yours to watch. You hold full root or administrator access, you open your own ports through the firewall, and we do not reach into the guest to check on your services.
Reporting a problem
If you believe something is broken, write to support@roguewavehosting.com and include the IPv4 address of the affected server and what you were doing when it failed. That is usually enough to skip a round of questions. Reports of abuse coming from our network go to abuse@roguewavehosting.com.
Not a customer yet and want to try it for yourself? Build your VPS in Toronto.