Acceptable use and abuse policy

You may not use Rogue Wave services for anything illegal, anything that damages our network or other customers, or anything that harms the reputation of our IP space. This policy covers every service.

1. Abuse reports

When we receive a complaint about your service, we forward it to your account email and open a ticket. You must reply within 24 hours with the cause and the steps you took. Services with no reply may be suspended until you respond.

For active attacks, malware distribution, phishing, or illegal content, we may suspend first and contact you afterward. Our IP providers require us to act on reports within set timeframes, so these deadlines are firm.

2. Suspicious activity

We may immediately suspend or cancel an account and all its services for suspected payment fraud, repeated complaints across services, a history of ignoring reports, or similar signs of abuse.

3. Prohibited activities

The following are banned on every service:

• Child sexual abuse material, which we report to NCMEC and law enforcement
• Denial-of-service attacks, booter or stresser services, and botnet control
• Brute-force login attempts and unauthorized access to other systems
• IP spoofing or forged packet headers
• Phishing, scam pages, and other fraud
• Hosting or spreading malware, ransomware, or exploit kits
• Spam, including unsolicited bulk email and mail sent to purchased lists
• Cracked, pirated, or nulled software
• Copyright or trademark infringement
• Cryptocurrency mining
• Content that threatens, harasses, or incites violence against people

4. Restricted content

These site types attract heavy abuse or legal risk and are not allowed without written approval:

• Adult content
• Gambling or betting sites
• Lending, investment, forex, or crypto trading platforms
• Online pharmacies or prescription drug sales
• File-sharing, paste, or user-upload sites without active moderation

5. Activities requiring approval

Some lawful activities regularly trigger complaints, such as Tor exit nodes, VPN or proxy services sold to the public, and network scanning. Get written approval by ticket before ordering a service for them. Approval may be limited to specific locations.

6. Copyright complaints

If you believe material on a Rogue Wave service infringes your copyright, email legal@roguewavehosting.com. Your complaint must include:

1. Your name, contact details, and physical or electronic signature
2. Identification of the copyrighted work
3. The URL or location of the material you believe infringes it
4. A statement that you believe in good faith the use is not authorized by the copyright owner, its agent, or the law
5. A statement that your complaint is accurate and that you own the copyright or are authorized to act for the owner

We review each complaint and forward valid ones to the customer. We may remove or disable access to the material while we investigate. The customer may reply with evidence that the use is authorized, and we may restore the material if we are satisfied that it is. We terminate the accounts of repeat infringers.

7. Resellers

If you resell our services, tell us by ticket so we can note your account and allow reasonable time for handling your customers' complaints. You remain responsible for your customers' conduct. We may act against your whole account if abuse among your customers becomes excessive.

8. Legal compliance

You must follow US law and the law of the country where your service is hosted. For example, a server in Germany must comply with both German and US law. Confirming that your use is lawful everywhere it applies is your responsibility.

9. Changes

We may update this policy at any time. We will email notice of material changes.

Related pages: terms of service, service level agreement and privacy policy.