Rogue Wave Hosting

Privacy Policy

Last updated: March 2, 2025

This policy outlines how we use your data, what data we collect and store, how we protect stored data, data retention practices, and waivers of rights. It also explains our procedures for handling cases under the General Data Protection Regulation (GDPR) in the European Union, our commitment to industry best security practices, and our dedication to protecting children when they use our platform.

1. BINDING NATURE

a. This policy shall remain in effect for the duration of your use of our services, with an additional term of five (5) years.

b. By using any service or any part of our platform owned or controlled by Rogue Wave Hosting LLC, you agree to all clauses contained within this policy.

2. CHILDREN’S PRIVACY

a. Rogue Wave Hosting LLC may collect and store children’s information because our services are directly targeted toward children, who are the primary audience for our products. We will ensure that parental consent has been obtained for all children under the age of 16 who are registered on our site.

  • We collect a child’s information when they:
    1. Create an account on our platform.
    2. Purchase any product or service we offer.
    3. Interact with any of our customer service platforms.
    4. Engage with any aspect of our platform or services. b. We will never sell your child’s data to any third party. Information will only be shared when absolutely necessary with trusted third parties who enable the day-to-day operations of our business. c. We ask children to provide certain information for notification, transaction, and security purposes. We strongly recommend that guardians use their own details instead of allowing children to provide their personal information. d. By using any part of our platform or services, both the child and the parent expressly consent to and acknowledge that they have read, understood, and agree to all clauses in this policy.
  • Waivers:
    1. We recommend that parents or guardians regularly review their children’s online activities to ensure their safety.

3. DATA RETENTION

a. In compliance with the GDPR, we will retain your data only for as long as necessary. By purchasing, using, or accessing any services, you agree that we may hold your data for up to 5 years after it is deemed no longer necessary. This data retention is also for taxation purposes and our financial obligations in the United States.

b. Site access logs and requests, including cookie-based data, are retained indefinitely for security purposes. These logs will expire only upon user deletion or natural cookie expiration.

c. Service files—defined as information uploaded to a service provided by Rogue Wave Hosting LLC—will be retained only as long as necessary, even after the termination of the business relationship with the end user.

4. DATA ERASURE

a. Data erasure will be conducted upon a client’s request. In many cases, you will be required to provide proof of the name and address associated with the billing account before we can process your personal data or erasure request.

b. This policy does not serve as a waiver of any rights.

c. Procedure for Data Erasure:

  • i. The process begins with your request for data erasure, which must be submitted via email to support@roguewavehosting.com.
  • ii. Within 24-48 hours (subject to office hours and public holidays), Rogue Wave Hosting LLC may request proof of identification (such as a state/government-issued photographic ID or a letter addressed to the client’s registered address).
  • iii. The client will have 7 days to submit the required documents.
  • iv. Upon receipt of the documents, Rogue Wave Hosting LLC will provide next steps.
  • v. We will then provide a written response indicating acceptance of your erasure request or, if applicable, reasons for rejection along with guidance on how to resolve any issues (e.g., insufficient identification).

d. Rogue Wave Hosting LLC is not liable for any damages resulting from an erasure request being filed incorrectly or lost in transmission.

e. For individuals under the age of 13, data erasure requests must be made by a parent or legal guardian. The guardian may be required to provide transaction-based identification before the erasure request can be processed.

5. RIGHT OF APPEAL

a. If you believe we have incorrectly handled your erasure request, you may appeal our decision by following the appeal instructions provided in our final written response. To retain your right to appeal, you must do so within 28 days of receiving the response. Failure to appeal within this period will result in a waiver of your right to appeal.

6. DATA WE COLLECT

a. We collect and store various types of data, including but not limited to:

  • Personally Identifiable Information (PII):
    • For example, your name, email address, phone number, postal address, IP address, and geolocation data.
  • Cookies
  • Log-based Data:
    • Such as your IP address, browser type and version, pages visited on our service, time and date of visits, time spent on pages, and other usage statistics.

7. ACCESS ARRANGEMENTS

a. Law Enforcement Agencies may request access to personal customer data via court orders, subpoenas, or similar legal processes. Such requests should be sent to support@roguewavehosting.com, and we will respond within 24 hours.

b. Certain recorded data may be accessible by Rogue Wave Hosting LLC employees under strict nondisclosure agreements.

8. RIGHT TO REVIEW THE DATA WE HOLD

a. You retain the right to access the data we hold about you.

b. You may request one data record export per 30-day period.

c. A maximum of six data record exports per year is allowed; additional requests may incur an administrative fee of $80.

d. Requests can be submitted via email to support**@roguewavehosting.com**.

e. Rogue Wave Hosting LLC may take up to 2 months to respond to a Subject Access Request (SAR). Should additional time be required, an administrative fee may apply, and you will be informed beforehand.

f. We will require identification when processing a SAR to ensure that the full record of the data we hold about you is released only to the rightful owner

9. DATA BREACHES

a. In the unlikely event of a data breach, we will:

  • i. Notify you within 48 hours of becoming aware of the breach.
  • ii. Provide information regarding the nature and scope of the breach.
  • iii. Inform relevant data controllers so that the breach can be fully investigated.
  • iv. Suspend any services that appear to be compromised to prevent further unauthorized access until the issue is resolved.

b. Our Data Protection Officer will communicate with you regarding next steps in line with the above protocols.

10. DATA COLLECTION CONSENT

a. By using any of our services—including but not limited to our website, game servers, virtual private server services, dedicated server services, or domain registration services—you consent to the collection and processing of your data as outlined in this policy.

11. LINKS TO THIRD-PARTY SERVICES

a. Our platform may include links to third-party services. Rogue Wave Hosting LLC is not responsible for the data collection practices, breaches, or privacy procedures of these third parties. We strongly advise you to review the privacy policies of any external sites or services you visit.

12. CHANGES TO THIS POLICY

a. We may update this Privacy Policy from time to time. Any changes will be posted on this page, and you are encouraged to review the policy periodically. Changes become effective immediately upon posting.

13. CONTACTING THE DATA PROTECTION OFFICER

If you have any questions or comments regarding this Privacy Policy or believe that Rogue Wave Hosting LLC has not adhered to this policy, please contact our Support Team using the details below:

This policy is effective as of the date posted and will govern all aspects of your interactions with Rogue Wave Hosting LLC.